Return Policy All sales are FINAL and there are no refunds allowed on any grounds Order processing begins as soon as an order is submitted.We are not responsible for any shipping & deliveries that may be affected by customs, natural Disaster, transfers from usps,ups,FedEx,dhl to the local carrier in your country,air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States. Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received by us, they’ll be a restocking fees + shipping fees.As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc. Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer) For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question. Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.